At Plan Assist we are grateful for the opportunity to work with the great clients that we attract. On Tuesday morning, a letter was delivered to our office by a client whose project was recently completed, along with a box of generous gifts for each of our team members who assisted this client along the way. His letter follows…
Dear Harry,
In my 29 years of dealing with businesses, investors and builders, both in my own business as well as a consumer, I have rarely been as impressed and satisfied as I have been since dealing with your company.
The things that have set you apart from your competition are;
The reliability & consistency you have shown in DELIVERING RESULTS
I have used Plan Assist services to renovate my family home, renovate investment properties, research potential investments, negotiate purchases, provide project management, and to build positively cash-flowed granny flats. In every one of these dealings the quality of your deliverables has exceeded my expectations, not to mention having exceeded the results I have obtained through much larger and more established organisations. Additionally, I believe a company proves the most, not by how it avoids problems, but by how it looks after the customer when problems do arise. For any concern I had, your team was always available, professional and fair in your response, and resolved the issue without fuss or delay.
The INTEGRITY you have shown, proven by putting my best interests in front of your profitability.
It is the mark of great integrity, when the customer feels his or her best interests are being put first, even when at the detriment to the company’s profitability. You have done this on a number of occasions, and this is what has won me over as a long-term customer.
The professionalism of the entire Plan Assist team
It is refreshing to deal with a company where you feel you can trust the entire team, and where it feels like they are friends rather than business acquaintances. Whether receiving investment wisdom from Harry, clever financial strategies from Anton, solid building advice from Daniel & David, Sarah finding great deals, tight project management from Christine, or friendly admin support from Lisa, it was a pleasure dealing with each and every member of the Plan Assist team.
So, in summary team, you should be proud of yourselves. The quality of your business and the team that drives it, is head & shoulders above the competition. Keep up the good work. I look forward to dealing with you all for many years to come.
With thanks & appreciation.
